Standing Behind Our Service

Oct 19, 2015|

With any successful operation, there is always someone behind the scenes who makes sure everything runs smoothly. Areta Carlin is that person for BUNN Home customer service team.

As the Customer Service manager, Carlin manages the team based in Springfield, Illinois that fields hundreds of inquiries each week on a wide variety of topics including: where to purchase BUNN brewers, how to set –up brewers, and general troubleshooting questions.

“The team really does all the work; they are the people who interact with the customers every day. I am more than happy to help them be at the top of their game, watch them shine and keep our customers happy and satisfied with their BUNN equipment because they are why we are here,” Carlin said.

Helping customers has long been a passion for Carlin who is in her 36th year with the organization including the past 18 in her current position of Customer Service Manager.

“What really brings me satisfaction in my job is when customers call or email to tell us they would never buy anything but BUNN,” she said. “I know we work for a great company and it’s always nice to hear it from someone else.”

Click here to learn more about customer service for the BUNN home product line.

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