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Commercial Products FAQ & Support |
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Following is a list of frequently asked questions and answers. If your questions are not answered on this page, please contact our commercial department by email or call 800-352-2866. If you feel it is a more technical question, such as troubleshooting a brewer, please email our Technical Service department or call 800-286-6070. |
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Frequently Asked Questions |
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What makes BUNN better?
BUNN has a commitment to high-quality construction, superior service and technical support, along with its long-standing reputation for innovation in the beverage equipment industry. See the announcement of our ISO 9001 registration.
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How has BUNN changed the beverage equipment industry?
Over the past 40 years, BUNN developed these FIRST: Click here for a timeline with images.
- 1957 - Commercial paper coffee filter
- 1963 - Pourover coffee brewer
- 1972 - Home drip coffee brewer
- 1978 - Commercial fresh iced tea brewer
- 1982 - Electronic microprocessor control including taster profile
- 1988 - Precise temperature water system
- 1990 - Grinder/brewer electronic interface
- 1992 - Complete coffee management system
- 1993 - Digital Brewer Control allowing modification of the brew by altering brewing time
- 1997 - Coffee serving system which minimizes heat to keep coffee at temperature
- 1997 - Frozen drink system that electronically senses proper ice consistency
- 2000 - Funnel designed to improve beverage brewing safety
- 2000 - Juice system that dispenses both frozen and bag-in-the box product
- 2001 - Brewing system that remembers coffee profiles via brewer/funnel computer chips
- 2001 - Iced tea dispensers that indicate sweetened or unsweetened tea in faucet
- 2002 - Frozen drink system with patented reversing auger to speed freeze time
- 2002 - Liquid Coffee Dispensers featuring FlavorGard® technology
- 2003 - Insulated ThermoFresh® server with brew-through lid
- 2004 - Four beverages from one brewer with Infusion Series® Tea and Coffee brewers
- 2005 - French Press coffee grinder designed for French Press pots
- 2005 - My Café® single serve pod brewer for tea and coffee
- 2005 - iMIX® hot powdered drink dispensers with controlled product dosing
- 2006 - JDF Silver Series™ with High Intensity® mixing technology
- 2006 - ThermoFresh® servers with Digital Sight Gauge
- 2006 - AXIOM™ coffee brewer with alphanumeric display
- 2007 - SmartWAVE® low profile airpot brewer with dimensions to fit under cabinets
- 2007 - Portion-controlled hot water dispenser
- 2007 - Titan™ three gallon digital coffee brewing system
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Why do so many restaurants have BUNN equipment?
BUNN is the preferred beverage equipment provider for fine restaurants and other food service establishments because the equipment consistently produces high quality beverages. The stainless steel construction of BUNN brewers makes them incredibly durable. The patented brewing system uses a reservoir to hold water at optimum brewing temperature and a sprayhead that showers the hot water over the ground coffee, floating the grounds in the filter for even extraction, bringing out the full flavor of the coffee.
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Where is BUNN located?
Headquartered in Springfield, Illinois, Bunn-O-Matic sells its retail and commercial beverage equipment through distributors worldwide. BUNN has plants and warehouses in Illinois, Iowa, New Jersey and California, as well as in Canada and the U.K.
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Besides coffee brewers, what other kinds of beverage equipment does BUNN produce?
BUNN's high quality products include the following:
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I am considering opening a café / catering / OCS / restaurant business. What recommendations do you have?
Please contact our Inside Sales Department at 800-286-6086 or click here to email your inquiry.
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What kind of service does BUNN offer after the sale?
For its commercial customers, BUNN offers a comprehensive network of independent service providers. Click here to view a list by state or country. In addition, a toll-free technical service number (1-800-286-6070) is available.
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Our machine is having problems. Where can I get service?
Click link to find the BUNN Service Partner in your area.
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Is there a way to hook up a water line to our pourover brewer?
For trouble shooting assistance or other technical questions regarding BUNN beverage equipment, email our Technical Service Department by clicking here.
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I need an Illustrated Parts and a Service & Installation Manual for a piece of BUNN equipment.
Click the type of equipment you are interested in for a complete listing of all illustrated parts manuals available: Coffee | Grinders | Tea Brewers | Specialty Drinks | Hot Water | Non-English Note: Manuals on our website are updated frequently, so you will have the most up-to-date information possible.
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Can I order parts and equipment direct from BUNN? Where can I buy your products?
If you have an existing commercial account with us you can link to www.bunn-on-line.com to buy online. If you are interested to see if you qualify for a BUNN commercial account, please call 800-286-6086 to speak with one of our Inside Sales Representatives.
You can also buy BUNN equipment and parts through our network of dealers and distributors. Please complete a short form and we will send you a list of dealers in your area. Click here.
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I currently have an account with BUNN, Can I get a price quote emailed to me?
Yes, please have the following information ready: your account number, a brief description of the equipment you are interested in and the quantity. When you have this information, click here to request a quote.
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How do I find a dealer or distributor in my area?
Please complete a short form and we will send you a list of dealers in your area. Click here.
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How can I receive a copy of the parts price list?
You can email your request to us by clicking here. We normally send them out the same day.
You can also find out about BUNN equipment and parts through our network of dealers and distributors. Please complete a short form and we will send you a list of dealers in your area. Click here.
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Do you sell the mixes for your cappuccino and frozen drink machines? What is the nutritional information for the cappuccinos/frozen drink mixes used in your equipment?
Sorry, we do not sell the product mixes. Please try your coffee supplier if you have one, or search the internet for cappuccino or granita suppliers. The supplier/manufacturer of the mixes can give you nutritional information.
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