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Flat Rate Service Products |
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Flat Rate Installation:
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- Includes labor, travel and standard installation material charges for one site visit to install and calibrate BUNN beverage equipment to customer provided specifications
- Installation services will be complete within 10 days of receipt of equipment at installer’s or installation location.
- Labor for installation of water filtration is also included if the filtration components are on-site at the time of the installation or arrive with the equipment.
- BUNNserve services are performed by BUNN Authorized Service Providers or BUNN Factory Representatives.
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Flat Rate Service Dispatch:
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- Includes labor, travel and parts (excluding water filtration) expenses for a site visit to repair BUNN beverage equipment
- Servicers are dispatched immediately and generally resolve equipment issues the same day or within 24 hours.
- BUNNserve services are performed by BUNN Authorized Service Providers or BUNN Factory Representatives. Selection of servicer is at sole discretion of BUNNserve.
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Flat Rate Preventive Maintenance:
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- Includes labor, travel and PM Kit charges for two Preventive Maintenance Visits on BUNN® beverage equipment
- Preventive Maintenance calls are scheduled at 6 months from equipment installation and repeated at 6 month intervals.
- BUNNserve will dispatch PMs and ship required PM Kits to service providers upon scheduled due dates.
- Preventive Maintenance services will be completed within 14 days from the date that call is dispatched.
- Labor for replacement of water filtration cartridge is also included if the filtration components are on-site at the time of the Preventive Maintenance Call or purchased by the customer and shipped to the servicer prior to the date of the PM. Cost of filtration components is not included.
- BUNNserve services are performed by BUNN Authorized Service Providers or BUNN Factory Representatives. Selection of servicer is at sole discretion of BUNNserve.
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Flat Rate Removals:
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- Includes labor and travel for one site visit to de-install and remove BUNN beverage equipment from customer provided location during normal business hours..
- Service Provider will remove product and if applicable, drain water from equipment.
- Equipment will be transported to BUNN Service Provider’s location.
- Includes labor to package equipment for shipment, but does not include cleaning, refurbishing, packaging materials or freight charges.
- BUNNserve services are performed by BUNN Authorized Service Providers or BUNN Factory Representatives. Selection of servicer is at sole discretion of BUNNserve.
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Flat Rate Calibrations
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Now you can choose the level of repair service you want for your BUNNequipment. All three options are available at a flat rate, based on the equipment you are having repaired:
- Customer preventive maintenance for products in good working condition.
- Customer repair for products that are not currently functional without structural damage or major cosmetic defects.
- Remanufacture for products in either functional or non-functional condition that require extensive repair.
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(33 KB) |
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Invoicing and Service Data
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- Customers may choose to have all BUNNserve® services invoiced to an open BUNN account.
- Both Flat Rate and Time and Material Services are available to customers with open accounts.
- Customers may also choose to have services invoiced to approved credit cards. Customers may provide a Credit Card that BUNNserve will maintain securely for all service billings or require callers to provide credit card information prior to dispatching any service call.
- Only Flat Rate Services are available to customers paying with credit cards.
- Customers set up to have all of their services invoiced to an open Bunn account may view all of their service activities on-line @ www.bunnserve.com. BUNNserve will provide secure access so that customers may access a real-time view of the status every installation, calibration, pm or service call.
- For customers with 100 or more service events per year, BUNNserve will develop and email periodic service reports at no additional charge.
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(32 KB) |
