Virtual Technician is a support tool with real-time connectivity between your Field Service Engineer and our in-house expert technicians. Virtual Technician drastically reduces equipment diagnostic time by literally guiding your servicer by hand.

Here’s how it works

• Maintenance or repair scenario arises
• Field Service Engineer identifies complex problem
• Open Virtual Tech on smartphone or tablet device and connect to an expert
• Merged reality technology allows experts to display their hands on your screen, guiding your servicer with precision
• Maintenance or repair task is quickly diagnosed and/or completed, saving both parties money, time, and repeated service visits.

Our expert technicians are available around the clock to assist you, whether it's routine maintenance or a time-sensitive pinch.

• Logistics management on most equipment brands, not just BUNN
• BUNN Field Service Engineers
• Equipment Installation
• National Rollout Management
• Preventive maintenance, and much more